Entry-Level Customer Service Assistant

About Impactia Corp

Impactia Corp is a growing marketing and brand strategy firm focused on delivering innovative campaigns and exceptional client experiences. We offer a collaborative environment with strong opportunities for career growth.

Position Overview

Impactia Corp is seeking an enthusiastic Entry-Level Customer Service Assistant to support client interactions and ensure a positive customer experience. This is a great opportunity for candidates looking to start a career in customer service and client relations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Provide accurate information about services and campaigns
• Assist customers with questions, concerns, and service requests
• Maintain records of customer interactions in company systems
• Escalate complex issues to appropriate departments
• Follow up with customers to ensure satisfaction

Qualifications

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Basic computer and data entry skills
• Ability to multitask and stay organized
• Positive attitude and willingness to learn

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Stable full-time schedule
• Supportive team environment